General terms and conditions of sale

Scope of application


These terms and conditions (the “Terms and Conditions”) apply to purchases of services (the “Services”) made through the web site (the “Site”) between :


  • (a) us, LiveConsent S.A.S., registered with the Versailles RCS under number 853 223 535, having its registered office at 43 boulevard Vauban, 78280 GUYANCOURT, France (it being understood that expressions such as “we”, “us” or “our” should be interpreted accordingly), and
  • (b) you, as a user (it being understood that expressions such as “customer”, “you”, “your” or “yours” shall be interpreted accordingly), acting in your capacity as a professional or as a consumer.

These General Terms and Conditions are the only ones applicable and replace all other conditions, unless prior, express and written derogation. LiveConsent may from time to time be required to modify some of the provisions of its General Terms and Conditions, and it is therefore necessary for these to be reread before each visit to the site. These modifications are enforceable from the time they are put online and cannot be applied to contracts concluded previously. Each purchase on the Site is governed by the General Terms and Conditions applicable at the date of the order. We consider that by validating your order, you accept without reservation our General Terms and Conditions of Sale after having read them. You are not authorised to assign or transfer in any way whatsoever your rights and obligations under the General Terms and Conditions, nor to attempt to do so.



This entire site is subject to French and international legislation on copyright and intellectual property. All reproduction rights are reserved, including for downloadable documents and iconographic and photographic representations. Reproduction of all or part of this site on any electronic medium whatsoever is strictly prohibited without the express authorisation of the publication director. You may write to LiveConsent, 43 boulevard Vauban, 78280 GUYANCOURT, France, who will forward your request and inform you of the publication director’s reply.



Unless expressly agreed otherwise, the prices of the service are those indicated on the Site at the time you place your order. The sales prices indicated on the Site are in euros and are net and all taxes included or excluded according to the mentions. We reserve the right to modify our prices at any time, but we undertake to apply the prices in force which will have been indicated on the site at the time of your order.

We ensure that the prices and descriptions displayed on the Site are accurate, but an error is always likely to occur. We reserve the right to notify you of any error relating to the description or price of a Service ordered. If this should occur, we will provide you with the correct description or price in our order confirmation and you may either maintain your order or cancel it. If you choose to maintain your order, you agree that the Service will be provided to you in accordance with the corrected description or price.



Orders are made exclusively on the Internet through the Site. Access to the service is provided on a permanent basis subject to maintenance and servicing periods, server update operations and any exceptional interruptions.

The customer chooses the mode of acquisition of the Service on the Site. Once his selection has been made, a new window, specifying the different payment methods and the Service reference code, appears.

LiveConsent honours the order by delivering credits to the user’s account giving the right to use the Service in accordance with the scales published on the Site.

You will receive an order confirmation email once your payment has been approved. An invoice will also be sent to you by email.

Payment approval times vary depending on the payment method. Under no circumstances can LiveConsent be held responsible for the delay in approving your payment.

Contractual information is presented in French and will be the subject of a confirmation containing this contractual information. LiveConsent reserves the right to cancel or refuse any order from a client with whom there is a dispute relating to the payment of a previous order.


Cautionary notes

It belongs to the User:

  • to make sure that the service offered meets his needs and in particular on the basis of the indications published on the Site;
  • to have a connection to the network;
  • to enter all the information and data necessary for the provision of the service.

To process orders and provide the service covered by the General Terms and Conditions, LiveConsent has set up secure data transmission over the internet (SSL). However, you declare that you are aware of the unreliability of the Internet network, especially in terms of the security relating to data transmission, continuity of access to services, performance in terms of volume and speed of data transmission.


Respect for children’s privacy

Our Services are not intended for use by children under the age of 18.


Conditions of access to services

In order to access the various services offered by the Site, the User must have a valid User account on the Site. The User declares that he is legally capable of filling in and sending the Site User account creation form and the additional information required to place an order.

In addition, the User undertakes not to send LiveConsent any false or erroneous information contained in their User account.

The User is solely responsible for the use of their connection identifiers and, in order to guarantee the confidentiality of your information, we remind you that their use is strictly personal. The authentication system used on the Website does not enable LiveConsent to retrieve a User’s password from the information stored in its databases. At most, we can enable you to reset your forgotten or lost password in accordance with the password recovery procedure provided on the Site.


Site content and hypertext links

LiveConsent reserves the right to correct the content of this site at any time without notice. In addition, LiveConsent assumes no liability for any delay, error or omission in the content of these pages or for any interruption or unavailability of the service.

The LiveConsent website may contain hypertext links allowing access to websites that are not published by LiveConsent. Consequently, LiveConsent cannot be held responsible for the content of the sites to which the internet user may have access in this way. The creation of hypertext links to the LiveConsent website must be authorised in advance by LiveConsent.



The user is informed that during his visits to the site, a cookie may be installed and stored temporarily in memory or on his hard disk. A cookie is an element that does not identify the user but is used to record information relating to the user’s navigation on the website. Users of the site acknowledge that they have been informed of this practice and authorize LiveConsent to use it. They may deactivate this cookie via the parameters in their browser software. However, as cookies are necessary for the proper functioning of certain services or features of the site, their deactivation would make it impossible for the user to access these services or features.



You declare that you have read and accepted these general terms and conditions of sale before placing your order. The validation of your order is thus worth acceptance of the General Terms and Conditions. Unless proven otherwise, the data recorded by LiveConsent constitutes proof of all transactions carried out by LiveConsent and its customers.



Any product delivered electronically to an individual from a member country of the European Union to another member country of the European Union will automatically be subject to the VAT of the issuing country, in this case France. Only customers from outside the European Union will be invoiced free of tax, the declaration being at the initiative of the beneficiary of the product. Companies from member countries of the European Union trading with a partner member of the union (other than that of the country where they reside) will have to provide their intra-community VAT number to be invoiced tax-free.



LiveConsent offers you several payment methods: credit card (CB, Visa, Eurocard, Mastercard) or bank transfer (contact us to agree on the terms).

The method of payment is clearly indicated on the Site at the time the order is placed. The only methods of payment accepted by LiveConsent are those indicated at the time the order is placed.


Right of withdrawal

LiveConsent allows you to benefit from a cooling-off period during which your right of withdrawal allows you to cancel your order, for whatever reason and without penalty. You can exercise this right for a period of fourteen (14) working days from the date of our acceptance of your order placed on the site.

However, the credits consumed to use the service during this period will not be refunded to you.


Warranty and other obligations

Unless otherwise agreed or required by law, you only benefit from the guarantees relating to the service if you are an end user or consumer, and not a reseller of the service.

Under no circumstances may you grant any warranties, assume any obligations or make any commitments on our behalf without our express prior written consent.

Users acknowledge that they are solely responsible for the distribution of the documents. The documents contain personal data. Users may download the documents. The documents are the property of the participants to the Request.



This contract is subject to French law. LiveConsent cannot be held liable for the non-fulfilment of the contract concluded, on the one hand in the event of force majeure, in particular total or partial disruption or strike, in particular of postal services and means of transport or communications, and on the other hand in the event of fault on the part of the client.


Applicable Law – Disputes

This contract is subject to French law. The language of this contract is the French language. In case of dispute with professionals and/or merchants, the courts of Versailles (France) will be competent. In the event of a dispute, the French courts will have sole jurisdiction.


Protection of personal data

The information that you provide us with is essential for processing and routing orders, drawing up invoices and warranty contracts, and their absence will result in the cancellation of your order.

By registering on the Site, you undertake to provide us with sincere and true information about yourself. The communication of false information is contrary to the present general terms and conditions as well as to the conditions of use appearing on the site.

You acknowledge that, except as otherwise provided in these Terms and Conditions or the applicable Terms and Conditions of Business, the information you provide to us or that we collect from you will be used and protected as set forth in the LiveConsent Privacy Policy.

The LiveConsent Privacy Policy complies with REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation).

You may at any time and upon request modify these data by sending us a letter to the following address LiveConsent, 43 boulevard Vauban, 78280 GUYANCOURT, France.

If you have accepted this when you log on to the site, promotional emails (e-mails) offering you new products, stock clearance offers, exclusivities, bargains, etc. will be sent to you. You can ask to stop receiving emails from us at any time by clicking on the link provided for this purpose and inserted at the foot of each email that we or one of our partners will send you.


Customer Account vs. User Account

  • When purchasing the services provided by LiveConsent, Customer must :
    create an account with his or her correct and updated contact and banking information. This Customer account may be subject to verification by LiveConsent to ensure that the information provided by Customer is correct.
  • place an order online or via its sales contact for the services chosen,
  • accept these terms and conditions
  • proceed to checkout
  • pay his order according to the general conditions of sale.

The creation of a user account is not mandatory to sign a document from a LiveConsent platform customer. However, if a user wishes to access the documents he or she has signed, a user account is required.


Signature compliance

Today electronic signatures are recognized and legally valid throughout the world.

LiveConsent has been designed to comply with the main regulations in force, including the European Directive EC/1999/93 on electronic signatures and transmissions and the European e-IDAS Regulation No. 910/2014 of July 23, 2014.


Signature Authentication

LiveConsent has been designed so that a signature created on LiveConsent is verifiable in major PDF readers such as Almetis Essential and Adobe Reader. Each signature is verifiable and proves the identity of the signatory.

LiveConsent brings together the most advanced authentication methods on the market including: verification of email addresses, IP and MAC addresses, technical information related to the devices used, SMS/email confirmation codes, single sign-on (SSO), company-specific credentials, and LiveConsent account credentials.


Document Integrity

Documents signed on the LiveConsent platform are protected by an electronic signature using the secure SHA-2 algorithm and an electronic timestamp. This process allows you to check the integrity of your documents at any time with the certainty that they have not been altered and to verify the identity of the signatory for each electronic signature.


Legal support

By using the services of the LiveConsent platform, you benefit from legal support. The LiveConsent platform provides log logs where all access instances, actions and signatures of each of the signatories of a document are traced. LiveConsent provides you with all the evidence you need to defend your documents against possible challenges.


Document security

The LiveConsent service platform is hosted by a French operator and uses 256-bit SSL encryption, ISO 27001 and SSAE 16 (SOC 1 and SOC 2) certified servers. The host is subject to regular audits.


Contact LiveConsent

  • Our address : 43 boulevard Vauban, 78280 GUYANCOURT, France
  • E-mail:
  • To discuss with our team about your project and our services, please fill in the form
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